Refund Policy

Knives & Blades: We support our products with 100% determination. We follow the highest standards in the industry to build our products and try our best to make them excellent. We warranty that there is no defect in workmanship and materials of our product. This warranty does not include normal wear and tear, resharpening, damage caused by misuse, lack of normal maintenance, or disassembly. Please remember that everything can’t bear if subject to sufficient abuse. Therefore, please use this product appropriately. The knife or sword are not axe, hatchet, screwdriver or prybar.

Non Blades: We support our products with 100% determination. We follow the highest standards in the industry to build our products and try our best to make them excellent. We warranty that there is no defect in workmanship and materials of our product. This warranty does not include normal wear and tear, resharpening, damage caused by misuse, lack of normal maintenance, or disassembly. Please remember that everything can’t bear if subject to sufficient abuse. Therefore, please use this product appropriately. Ace Sword Katana Inc. products are covered by a Limited Lifetime Warranty.

The customer is king. Our customers are always right and we will be proud that they use our products. Any unauthorized behavior will void the warranty. If you want to return the product, please obtain the return Authorization (RA) number from customer service at acesword@iagarden.com.

USING YOUR OWN SHIPPING METHOD

  • You can send items back to us at the address below using any other method that can provide tracking to prove shipment.
  • Once we receive your package, we will promptly process your return or exchange.
  • We are not responsible for items lost in transit.
  • We do not accept COD returns. Packages will be refused and sent back to the originator.

WE ARE NOT RESPONSIBLE FOR ANY PRODUCT SENT TO US WITHOUT A RETURN AUTHORIZATION

Return Address: Su Zhou City,Huan Xiu Hu Garden,6 Building 2803 Room

Zip Code215000